When there are little to no distractions, experienced staff are gaining speed and efficiency in their workload. The hardest part that most are trying to control is the staff around them and how do they check in on their progress. This is where leadership is struggling.
You can either have an IT system that tracks online hours and keystrokes, or you can have leadership that sets the proper goals and metrics to be achieved. We prefer goals and metrics because it puts faith in the other staff member. Our experience with tracking staff through IT is micro-managing and staff tend to not like this way of leadership. Leaders need to set the proper metrics in place to get through this current way of doing business. Right now, people are stressed about what is happening, but when things come closer to everyone going back to work, we can assume, that all leaders will be discussing how things went when working from home.
This is a loaded topic today and a blog is difficult to discuss all the potentials this new reality is giving us. Feel free to reach out to Future To Now Consulting and we would be more than happy to start a discussion.